Refund policy

Last updated: November 8, 2026

We want you to love your order. If something isn't right, this policy explains how returns and refunds work at minioz.

14-day right to cancel

If you live in the United Kingdom, you can cancel your order for any reason within 14 days of receiving it, in line with the Consumer Contracts Regulations 2013. To cancel, email us at mehemmedhuseynzada26@gmail.com with your order number.

Sending your item back

After you tell us you're cancelling, please send the item back within 14 days. Items should be unused and returned with their original packaging and accessories. Unless the item is faulty or we sent the wrong product, the cost of returning it is paid by you. We recommend using a tracked service and keeping your proof of postage.

Your refund

Once we receive the item (or proof that you've sent it), we will refund the price you paid plus the standard delivery charge within 14 days, using your original payment method. We may reduce the refund if the item has been used or handled more than needed to check it.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo. We'll offer a replacement or a full refund, and we cover the return cost. This doesn't affect your statutory rights under the Consumer Rights Act 2015.